Shipping & Returns

Shipping

We ship from Ireland across the European Union. Orders are packed within two business days and dispatched the same week.

Delivery times

Ireland: 1 to 3 business days
Western Europe: 4 to 7 business days
Rest of the EU: 5 to 10 business days

Shipping costs

Ireland: €4.95
Rest of the EU: €9.95
Free shipping on all orders over €120

Tracking

You will receive a tracking link by email as soon as your order is dispatched.

Returns

We want you to love your NOMÈI pieces. Because we sell intimate apparel, some items can be returned and some cannot, for hygiene reasons. Please read this carefully before ordering, and use our Size Guide to find your fit.

Underwear cannot be returned

For hygiene and health-protection reasons, underwear cannot be returned, exchanged or refunded once it has been delivered. This includes all briefs and bottoms (bikini briefs, classic briefs and kids briefs). This is permitted under EU consumer law, which allows sealed goods that are unsuitable for return for hygiene reasons to be excluded from the right of withdrawal. Please choose your size carefully before ordering.

Bras can be returned within 14 days

Bras may be returned within 14 days of delivery, provided they are unworn, unwashed, with all original tags and hygiene seals intact, and in their original packaging. Bras that have been worn, washed or had their hygiene seal removed cannot be accepted, again for hygiene reasons.

Faulty or incorrect items

If any item arrives faulty, damaged or not what you ordered, we will make it right. Contact us within 14 days and we will arrange a replacement or a full refund, including return shipping. This does not affect your statutory rights under EU law, including the two-year guarantee on faulty goods.

How to start a return

Email us at info@nomeistore.com with your order number and the item you would like to return. We will reply with simple instructions. Please do not send anything back before contacting us.

Return shipping and refunds

Unless an item is faulty or incorrect, return shipping is the customer's responsibility. We recommend a tracked service, as we cannot be held responsible for items lost in transit. Once we receive and inspect your return, usually within three business days, we will refund the price of the returned items to your original payment method. Refunds typically appear within 5 to 10 business days, depending on your bank.